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Has my order shipped?
Click the “Order Status” link at the footer of our site to check your orders status.
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How do I change quantities or cancel an item in my order?
For immediate cancellations or change of items, please call (760) 406-8611 to talk to our agent about the matter. Please note though that once an order has begun processing or has shipped, the order is no longer editable.
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How do I track my order?
Click the “Order Status” link at the footer of our site to track your order. But if you want an immediate answer, you can call (760) 406-8611.
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My order never arrived.
Click the “Order Status” link at the footer our site to track your order status and wait for an email. After you received an email about your order status, double check if all of the items in your order are shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a “delivered” status, please contact customer service for assistance.
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An item is missing from my shipment.
For concerns like missing parts or missing items, immediately call our hotline (760) 406-8611 so our agents can immediately assist you with the matter.
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My product is missing parts.
For concerns like missing parts or missing items, immediately call our hotline (760) 406-8611 so our agents can immediately assist you with the matter.
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When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.