Let’s be real—copiers are one of those pieces of office equipment you don’t really think about… until something goes wrong. And when it does? It slows down your whole team. At Printer Copier Guys, we’ve seen it all. Xerox copiers are built to be reliable, but like any machine, they can run into issues over time. So troubleshooting Xerox copier issues is a skill you must learn.
The good news? We at Printer Copier Guys can teach you some of these quick fixes. Here’s a 2025-ready guide to troubleshooting common Xerox copier issues like a pro.
1. Paper Jams (Yes, Still a Thing)
The issue: The copier stops mid-print and flashes a “Paper Jam” alert.
Quick fix:
- Open all access points—trays, doors, and covers.
- Gently remove the jammed paper without tearing it.
- Double-check for any small scraps left behind.
- Reload paper properly and avoid overstuffing trays.
Pro tip: Make sure you’re using the correct paper type and that it’s stored in a dry place to avoid humidity curls.
2. Streaks, Smudges, or Faded Prints
The issue: Your copies look like they’ve been through a rainstorm—or worse, barely legible.
Quick fix:
- Clean the glass scanner bed and the underside of the ADF (automatic document feeder).
- If that doesn’t work, it could be a worn-out drum or toner issue.
- Try replacing the toner cartridge or running the cleaning cycle if your model has one.
Pro tip: Use genuine Xerox toner for best results—trust us, third-party cartridges often cause more problems than they solve.
3. Slow Printing or Lag
The issue: The copier takes forever to start or finish a job.
Quick fix:
- Clear the print queue and restart the copier.
- Check your network connection—slow Wi-Fi or an overloaded router can bog things down.
- Lower the print resolution if you don’t need super-sharp output.
Pro tip: For high-volume offices, it may be time to upgrade to a higher-speed Xerox model that better matches your workload.
4. Error Codes You Don’t Understand
The issue: A random error code pops up and you have no clue what it means.
Quick fix:
- Look up the error code in your Xerox user manual or online (Xerox has a great support portal).
- Power-cycle the machine—turn it off, wait 30 seconds, and turn it back on.
Pro tip: If the same code keeps appearing, give us a call—we can walk you through it or send a tech if needed.
5. Lines on Scans or Copies
The issue: You scan or copy a document and there’s a weird line running down the page.
Quick fix:
- Clean the small strip of glass on the scanner bed—yep, that tiny glass strip on the side.
- Check for dirt, correction fluid, or ink smudges stuck on the glass.
Pro tip: Even a small speck on the scanner can cause lines—wipe it with a microfiber cloth and avoid using harsh cleaners.
6. Can’t Connect to Wi-Fi or Network
The issue: You can’t print from your computer or phone.
Quick fix:
- Restart your copier and router.
- Make sure the copier is still connected to the network.
- If using mobile printing, confirm the Xerox Print Service App or AirPrint is installed and active.
Pro tip: If your network has recently changed (new router, password, etc.), reconfigure the copier’s Wi-Fi settings.
When to Call the Printer Copier Guys
If you’ve tried all the above and your copier still isn’t cooperating, that’s where we come in. At Printer Copier Guys, we offer:
- Fast on-site service
- Phone support with real humans
- Leasing clients get priority response times
We’ve been working and troubleshooting Xerox copier issues for years—we know them inside and out. Whether you need a repair, regular maintenance, or an upgrade, we’ve got your back.
Final Thoughts
Copiers don’t have to be frustrating. With a little know-how (and a great support team), you can keep your Xerox machine running smoothly all year long.
Have an issue you don’t see on this list?
📞 Call us or visit pcgcopiers.com and we’ll get you sorted out—fast.